Frequently Asked

Frequently Asked Questions

What is psychotherapy?
Psychotherapy is a range of techniques that help the clients to cope with the issues that they are facing in their lives and to improve personality growth. The common characteristic of psychotherapy is interpersonal contact between the client and the therapist, which distinguishes psychotherapy from the pure medical approach.
What is e-therapy?
Online therapy, or e-therapy is a development in mental health in which a therapist or counsellor provides psychological advice and support over the Internet. This can occur through e-mail, video conferencing, or online chat. For more information, or to make an appointment for an online session, visit Face-It Counselling and Psychotherapy online.
What is group psychotherapy?
Group session is a type of therapy, where a group of 6-12 individuals and trained therapist(s) meet for regular sessions. Members are encouraged to give feedback to others and engage in interactions in safe group environment. This is a very efficient way to work on social issues, addictions, personality disorders, or CEN (childhood Emotional Neglect), ACoA (Adult Child of Alcoholic) Syndrome and many other difficulties. Actual group therapy offer.
What is a support group?

A support group of is a gathering of people with common experiences or concerns who provide each other with encouragement, comfort, and advice. Face-It Counselling and Psychotherapy can facilitate support groups, courses and workshops around a number of issues including, behavior, emotional neglect, attachment, assertiveness, relationship issues, bereavement and trauma. Please see ‘Courses and training’ for more information, or contact our team at

What is a psychological intervention?
Intervention focuses on recent critical situations with the aim of restoring the person to the level of functioning before the crisis. For quick response from our mental health professionals please use Face-It Counselling and Psychotherapy service. Online response within 72 hours.

Before scheduling your first therapy session please review the information about our practice and logistical details below.

I want to begin my journey with Face-IT Psychotherapy, LLC. Where do I start?

Fill out your information on our contact page and Teresa will reach out to coordinate an initial consultation call.

What to Expect

Where will the therapy take place?

You will meet your therapist at Face-It Psychotherapy center in a comfortable and modern therapy/consulting rooms, which are designed to ensure privacy and put you at ease or online by telehealth.

How long does therapy take?

The amount of therapy you may need is based on:

Some problems respond to brief therapy approaches, while others will require a longer period of time and more intense therapy to achieve relief, healing and change. Your therapist will discuss this with you at your first appointment.

How will therapy make me feel?

Therapy can be demanding, emotional and draining, and it’s normal for things to appear to get worse before they get better.

Can I speak to someone first?

Yes, you may speak to a member of our office team if you wish to discuss any issues with us before proceeding with a specific service.

Please contact us by email at and fill in the contact form to discuss further.

Do I need to register for a session with Face-It Psychotherapy?

Yes, you need to register either online here or by calling the office on (813) 525-4634. Once you have registered, you can book an appointment with one of our mental health professionals by following our Book appointments procedure.

Do I need to pay for my sessions?

Yes, there is a charge for your session. Face-It Psychotherapy. LLC. provides affordable services which means our fees are lower than most private practices. Face-It Psychotherapy. LLC. offers a scale of rates based on employment with reduced rates available for those who are not in full time employment.

Payment & insurance

The fees for services at Face-It Psychotherapy, LLC. vary according to your therapist, so please contact us for specific information. You can pay by cash, credit/debit card or cheque, or by autopay in our Client Portal.

Face-It Psychotherapy, LLC. Is partnered with United Healthcare, Optum, and Aetna, and self referrals for self pay.  Your therapist will provide you with a consent packet asking for your insurance information at the assessment. We recommend that you call your insurance company prior to booking an appointment to check your mental health cover.

Do I get an invoice?

Yes, please login to the client portal system under Simple Practice and click on your profile and then invoices. You can see list of available invoices.

How many sessions do I need?

At the very beginning we strongly recommend you book just one session for an initial consultation. During your first session with a mental health professional, you will talk about your goals for further appointments and see if we are a match to work together.

What is the duration of each session?

Each standard session lasts for 45, 50, or 60 minutes. Extended sessions last for 120 minutes.

Where can I see a professional?

Face-It Psychotherapy, LLC. offers face to face sessions at 3023 US 19 Alternate Ste 102, Palm Harbor, FL 34683 or by telehealth with services in Florida.  You can make an appointment in one of our locations or online by scheduling the appointment through our (appointment section)

How quickly can I see a professional?

You can have a session with a professional within just a few days of making the initial contact with Face-It Psychotherapy. LLC.. This is an important aspect of our accessible service as an early intervention can result in improved mental health well-being.

How to Prepare for Your First Visit

When coming to your first appointment, the most important thing is to try and be relaxed. This is an opportunity for you to meet your therapist for the first time, so some nerves are completely normal; It’s most likely that after a few minutes you will feel at ease.

Remember, this is all about you and how you get on with your therapist. After this appointment, the choice is yours whether or not you want to continue with this therapist, so you really have very little to worry about and you are in control. The first appointment should last for about an hour. It may be recommended to you that you come back to continue the assessment before therapy commences. It is crucial that we have as much up to date information about you as possible, and so sometimes the assessment can take longer than 1 hour. Your therapist will offer guidance in this matter. Finally, your therapist will arrange a time for the next appointment with you and you can get started.

What to bring to your first appointment?

We require that if the concerns are about your child, then the parents come to the initial appointment so that we can get as much background information as possible, without adding any stress to the young person.

If you are the adult being treated, then feel free to bring your spouse, partner, or friend with you, if you think this would be helpful to better understanding your concerns.

Where possible, please bring any previous assessments, evaluations, medical reports, medication and so on, so that you can review these with your therapist, and we have as much available information as possible.

Be prepared that you may be asked quite a few relevant questions about your concerns so that we can formulate and help you to puzzle together what is happening.


You should feel that you can ask your therapist whichever questions you would like, especially if they are on your mind. Therapy is a collaborative process, so if there are questions you have, ask away.



Your confidentiality is of the utmost importance to us, and we give the following guarantees:

Your therapist and the office staff are the only people who have direct access to your file. Nobody outside of the clinic can view it unless you provide written permission.

All staff members at Face- It Psychotherapy, LLC., have been trained to protect your privacy, and have signed an agreement not to release information outside of the clinic.

We will never disclose that you are a client at Face-It Psychotherapy, LLC., unless we have your written or verbal consent to do so; this is different in the case of minors, where we have to report attendance to the parents.

It is our policy to not send reports or notes via email to protect your confidentiality. If your child’s school requires reports from the clinic, only you as parents can provide these; we will not send them directly from the clinic.

In some instances, courts may demand access to your records it is not our policy to provide these but you may provide information as needed.

Complaints & concerns

If there is if a problem or dispute between you and your therapist, or if you have any concerns about your treatment, you can contact the office directly.

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